Reference number 2024-1243 Date 08. August 2024 Administration Manager Division: Administration / Law Company Location: Johannesburg, South Africa Join as: Professionals Employment Type: Full-time Job Purpose: To lead and develop the Coordinator team within the IOS business unit by implementing systems and processes to ensure all administration activities are measured and improved over time. This role will require ensuring that workload is balanced throughout the team and all customer requests are dealt with in the shortest possible time. Job Responsibilities include but are not limited to: Manage the team of roughly 12 people, ensuring each team member is onboarded in the Krones way of working and follows all Krones policies and procedures. Manage team performance with the development of clear KPIs that align with business requirements and address issues of non-performance where necessary. Ensure all team members have agreed personal development plans and drive the execution of these plans within the team. Ensure collaboration of the administration team with all other departments including Sales and Supply Chain to minimize delays and promote active communication. Owner of all IOS administration-related processes including but not limited to: Quotations Timesheet Verification Overtime Expenses and S&T Travel Invoices Subcontractor Invoices Reconcile Projects Capturing of times Final Quotations and Invoices Reclamation management support Optimize processes within the area and find ways to work faster and improve company KPIs or customer experiences. Develop and share necessary reports with managers as requested or at set frequencies regarding open orders, previous business results, or other relevant reports within the IOS business unit. Support all clarification requests with Germany or any other possible escalations that may be needed. Assist with any shipment or customer escalations regarding quotations or deliveries to ensure customer expectations are met or deviations managed and communicated. Act as second in charge to the Head of LCS position, providing cover in the manager's absence or where necessary. Your Profile Key Skills: Highly organized and systematic Able to delegate and manage a team effectively Detail-oriented and able to handle large amounts of information Strong communication skills and able to engage with customers Qualification and Experience: Tertiary qualification, preferably in administration, and a formal management qualification/certification 5+ years work experience in Administration or People Management Online-Form Online application * To facilitate readability, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties. #J-18808-Ljbffr