Job DescriptionTo provide, maintain, and install accurate releases, send and install software with minimal impact to customer service costs, and download items quickly.Are you someone who can:Drive business profitability in the context of cost management through Information technology solutions.Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members by providing input to business requirements.Ensure that client queries are dealt with proactively and accurately, within the agreed turn-around times, and that responses are of a high quality by communicating problem and Change Management to avoid disruption of service to clients during software release.Source, install, and maintain new IT software releases for the business by planning, controlling, and facilitating the Change Process.Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements.Ensure all the required software contracts and SLAs are up to date.Manage agreed IT Software projects to ensure successful implementation within agreed timelines and ensure effectiveness of projects by investigating the integrated nature of the software project; requirements must be distributed to all affected Business units in order that they prioritize the software project.Communicate accurately on IT Software Project status in all appropriate meetings as well as on the relevant reports.Analyse and develop business improvements based on data analyzed, data collected, reviewed, and incorporate all internal and external benchmarking data into IT Software Project Planning.Manage own development to increase own competencies.Support peers and colleagues across IT functions through knowledge sharing, mentoring, and coaching.You will have access to:Opportunities to network and collaborate.Work that is challenging.Opportunities to be innovative.Resources to help you with your professional development.We can be a match if you are:Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.Think outside the box – have the ability to not be limited by your surroundings; problem solving is one of the key features that drive you.You’ll be an ideal candidate if you meet the following requirements:BSc Eng, BSc Informatics degree or any other related qualification.5+ years of experience in software release management, configuration management, or a related field.Extensive experience with Jira and Service Now.Experience in working with DevOps and Agile methodologies.ITIL Foundation or other relevant certifications are a plus.Knowledge of CI/CD pipelines.Job DetailsApplication Closing Date: 27/08/24All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people’s lives in an authentic, profound, and sustainable way.#J-18808-Ljbffr