Operations Specialist: Digital Enablement page is loaded Operations Specialist: Digital Enablement Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963916 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Own and co-create user-centric digital products to deliver business impact and carry end-to-end responsibility for decisions and outcomes related to one or more digital products. Job Description Drive end-to-end user experience design, including discovery, ideation, conception, detailed design and validation across multiple products and channels. Furthermore, provide specialist advice and support in the development of tactical digital plans on the design and optimization of the Everyday Banking Service Strategy to enhance the customer experience. Product Enhancement: Remain abreast of industry standards to identify new product opportunities. Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product Product Analysis : Review Product process to continuously look for enhancements within the product process and write requirements to ensure continuous improved Data Management and Reporting: Analyze and interpret data to produce business intelligence and reporting. Support the design and build of MI and the OKR's to be tracked daily, weekly monthly and quarterly to track progress against deliverables. Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc. to ensure optimal product delivery end to end. Requirements: Qualifications: Business Analysis or Process Engineering Certifications: Product Owner (CSPO), Product Management Minimum 5 years experience in a BA, BPM, or Product roles and working with SDLC, Agile methodologies (Scrum, SAFe, Kanban etc.) Competencies: Writing Requirements Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised About Us Truly African We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees. We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia. #J-18808-Ljbffr