Trading Support Specialist page is loaded Trading Support Specialist Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R13727 Job Description To liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts Anticipate consequences and adapts problem solving based on continual feedback Act speedily to resolve problems queries and complaints Adapt communication styles to meet the needs of different audiences Analyse the business need and current process and identify where there is waste or risk and where processes could be improved Understand how systems relate to each other and to other systems and processes in the bank Analyse and reconcile differences between different systems Recommend improvements and use influence to get stakeholder buy-in Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority Follow up with the business to encourage them to push for priority Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions Support users with daily requests and incidents in line with agreed SLAs for responses and repairs Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders Track user requests and incidents and perform trend analysis to identify where processes could be further improved Ensure training documentation is provided and readily available and if not with the assistance of the subject matter expert create documentation and facilitate handover to users and the IT Applications team Update documentation to enable cross-skilling , enhance knowledge sharing and reduce key man dependencies Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Stay relevant and up to date with legislations and new developments Maintain a positive attitude and respond openly to feedback Handle stress in ways that do not negatively impact others Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards Take ownership of personal career development leveraging formal and informal opportunities Read situations and organisational realities Set aside personal agenda for the greater good Act in an ethical transparent and morally defensible manner including highlighting unethical practices Share debate and communicate learnings Flag and debate issues constructively Promote a friendly cooperative climate Job Details Application Closing Date 07/06/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About Us A leading corporate and investment bank in South Africa and the broader Africa continent, RMB offers large corporate and institutional clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. RMB’s talent is expected to be high performing whilst fixing for real-world challenges such as funding the green economy through sustainable finance transactions; unlocking transformation with innovative BEE deals; providing financial and strategic support to management teams in the unlisted sector; financing infrastructure that will uplift economies and improve the lives of millions of people – all of this is about thinking big. If you are invested in making a difference on a serious scale, RMB is where you should build your career and explore new ways to contribute to a better world. #J-18808-Ljbffr