Client Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago job requisition id R11926 Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets. Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: T h i s r o l e w i l l b e best s u ite d to a s e n io r con s ult a nt , wh o i s loo k in g f o r a ne w c h al l eng e , a ss i s tin g d i r e ct cl i ent s a s we l l off e ri n g s upport t o Sn r V I P Con s ultant s. Yo u w i l l w o rk clo s e l y w it h th e V I P Con s ultant s, Te a m L e ader s, an d Op e rati o n s Tra v el Man a ge r t o de l iv e r exc e lle n t a nd eff i cie n t cu s tom e r s e r v ic e . Yo u w i l l b e r espon s ibl e f o r a ss i s t in g V I P Con s ultant s w i t h pr o ces s in g , ne w d o mesti c r eserva t ion s, co n tact i n g s uppl i e r s , worki n g o n e x i s tin g boo k ing s ma d e a s we l l a s a ss i s tin g w ith new re s e r vation s. Must b e c o m forta b l e to b e a b l e to boo k a l l tra v e l r e lat e d s er v ice s , li k e a cc o mm o datio n e ithe r o n lin e&o n Ga l ile o , f l ight s , t ran s f e r s , ca r h ir e an d a s si s tan c e w it h vi s a i n qui r ies . T o a ss i s t p rov i din g c l i ent s i nfo on h ealt h r equ i r e me n t s to tra v e l to a s pe c i f i c destina t ion. A pa ss io n i n con s ul t in g w ith c l ient s o n t h e pho n e a s w e l l a s o ve r e ma i l a nd enjoy bu i ldi n g la s tin g r ela t ion s hip s wit h ou r value d c lient s . Yo u w i l l hav e a s tron g un d er s tan d in g o f c o mple x routi n g s a s w el l a s s t ron g fa r es kno w le d ge and expe r ie n ce. Yo u w i l l hav e e x ce l len t an d p rove n exp e r i enc e i n w o rk i ng o n Gal i le o (SmartPoint ). Must ha v e t h e k nowl e dg e to c r eat e l e i s ur e i t in e ra r ies a nd tr a ve l exp e r i ence s . Must b e a b l e to obt a i n tra v e l r e late d i n fo r mati o n lik e v i s a inf o , cov i d req u ir e ment s an d heal t h req u ir e ment s to con s ul t wit h cl i ent s. You will be an ideal candidate if you: Mat r i c Cer t if i cat e o r eq u iva l ent Rela t ed T rav e l qu a l i fica t io n o r T rav e l Di p l o ma Mi n i m u m 8 y ear s wor k in g exp e r i enc e a s a tr a ve l con s u l tant . Exten s i v e know l edg e an d pr o f i cie n c y i n G a l i le o SmartPoint Exten s i v e do m esti c an d in t erna t iona l f a res&t ic k eti n g e xper i enc e Exten s i v e und e r s tand i n g of the T rav e l Indu s tr y . Exten s i v e know l edg e i n lei s u re trav e l . Quali t y Con t ro l Man a g e men t and bei n g a b l e to t ake r e que s t s /ta s k s and ac t ion on s p e ci f i c r equest fr o m V I P con s ul t ant s. Personal Attributes T e ch Sa v vy wit h co n fide n c e i n u s i n g mu l ti p le s y s t e m s. Pr o ces s d riv e n an d s tro n g eth i c s. Abl e to w or k und e r p res s ur e an d mee t dea d li n es. G reat c o mm u nica t io n s ki l l s. Self - mo t ivate d an d s how s ini t iati v e. Self- s t a rte r wh o w o rk s w el l i n a te a m Abl e to w or k respon s i bl y whe n un s up e r v i s ed . Must b e f lex i bl e t o wor k ov e rt i m e w h en reques t ed. Collab o rates we l l w it h oth e r d epar t ment s Abi l ity t o a c tiv e l y li s t e n an d extr a ct re l evan t , k ey inf o r m ation. Pa ss ion fo r l e ar n in g an d ensu r in g you r c l i ent' s n e eds a r e s ati s fied. Abl e to ta k e d i r ecti o n , a s w el l a s mo t ivat e ow n ch o ice s . Must ha v e gr e at p rob l em- s olvi n g s k i l l s . Must b e a b l e to ap p l y g reat a ttenti o n t o det a i l , m in i ma l ro o m fo r e rr o r . You will have access to: Opportunities to network and collaborate. Challenging Working Opportunities to innovate. We can be a match if you are: Curious&courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Application Closing Date 06/05/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Similar Jobs (1) Client Experience Specialist locations Johannesburg time type Full time posted on Posted 3 Days Ago Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way. #J-18808-Ljbffr