The position reports to the National Reverse Logistics Manager Your responsibilities will include: Operational Duties Overall management and coordination of all DC activities, including but not limited to recovery stock processing, stock management, SHE, Risk&Quality of operation. Ensure adherence to agreed service levels and implement initiatives to enhance recovery processes. Ensure that all stock is accurately received, evaluated, filed, and dispatched appropriately within KPI parameters. Drive stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives. Management of stock count program/schedule, reconciliation and reporting thereof. Ensure adequate control measures are implemented to make sure that inaccuracies, and discrepancies are highlighted, addressed, and resolved timeously. Monitor and optimize operational metrics including quality, delivery, and cost. Identify and implement continuous improvement initiatives to enhance performance and efficiency. Ensure compliance with the company policies and administer practices in a fair and equitable manner. Collaborate with support functions (Returns, HR, Finance, IT and Supply Chain) to build and secure support and resources for projects and initiatives. Manage projects according to stipulated time frames. Maintain compliance with all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act. Consistent compliance with good hygiene and housekeeping disciplines, ensure 5S program is properly implemented and maintained within the facility. Service&maintenance of all equipment utilized within the DC’s operation. Financial Management Manage monthly operational costs within budget constraints and control the flexing of costs in line with processing volume fluctuation. Controls cost through process improvement initiatives, productivity of personnel, efficient utilization of space and protection of stored materials. Ensures protection and accuracy of stock by adhering to all stock control processes and procedures. Participate in the annual budget process and long-term planning. People Management Provide leadership and direction to DC staff. Forecasting staffing requirements needed to meet service, financial, and operational requirements. Communicate organizational vision and strategies to staff. Establish performance measures, conduct regular evaluations, and ensure that staff productivity is measured and achieved. Ensure daily, weekly, and monthly planning is done for all operations including but not limited to resource planning, departmental organizational design, seasonal planning and manage adherence to plans. Ensure that all business processes, procedures, and job profiles are documented, updated, and communicated to staff. Ensure all staff understand the DC KPI’s and work to achieve the desired results. Conduct Performance Appraisals of staff in line with company deadlines. Foster skill development and succession planning. Manage absenteeism and ensure Takealot code of conduct and policies are adhered to and not transgressed. Ensure that regular operations meetings are held with staff to manage productivity and expectations. Manage the general wellbeing of personnel, including discipline. Ensure continuous high performance of quality work. Encourage continuous improvement of service. Reporting Establish and maintain performance measurement systems. Prepare various reports and analyses as required. Provide regular management reporting on operational performance, productivity, and budgets. Qualifications: Matric plus a 3-year post-matric qualification in Supply Chain, Operations, and Logistics Management. 4-5 years of managerial experience in a complex operational environment. Previous exposure to warehousing and stock management. Proven track record of driving productivity improvements and cost reductions. Experience in operational project management and continuous improvement methodologies. Strong financial acumen. #J-18808-Ljbffr