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Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Centurion JOB DESCRIPTION The purpose of this position is to ensure an vehicle that is towed reached the correct Santam destination, drive down storage costs and towing costs as well as follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims, manage open orders, following up on outstanding invoices, reconciliation of supplier outstanding payment reports as well as any administration functionality that needs attention KEY RESPONSIBILITIES • Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM&ClaimCenter • Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise? • Ensuring towed vehicles reach the correct destinations. • DOS • Car Rental arrangement on Broker internet registrations • Managing Towing process end to end in motor claims • Escalating MBR Non-Compliance to CRM, to facilitate the process. • Completing outstanding information on Audawatch. • Create and amend tasks on Abuntex Integrated claims • Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers. • Post Support on BPM and RSS. • Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets. • Manage workload and instructions from system through any communication and or documents. • Contact Suppliers to follow up on outstanding invoices. • Reconciliation of outstanding payment according to the supplier’s reconciliation reports. • Processing recoveries • Ad hock tasks that need urgent attention. QUAILIFICATIONS&EXPERIENCE Matric Fully computer literate (MS Office) Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec and BPM will be an advantage SKILLS • Ability to verify and interpret policy and appraisal detail • Good communication skills • Telephonic skills • Ability to handle conflict and negotiate • Business ethics • Excel • Conflict Handling COMPETENCIES WHO WE ARE Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Please note that this appointment will be made in line with the Divisional Employment Equity targets. Our recruitment process Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade. #J-18808-Ljbffr