Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies.Role and responsibilities:You will ensure clients’ adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery.Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.The ideal candidate will have:Proven experience in Customer Success, Account Management, or a similar customer-focused role.Bachelor’s degree in finance, Business, Law, or a related field.Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.Strong organizational skills: manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.The reference number for this position is LJ58960 which is a Hybrid (Melrose Arch), permanent position offering a salary up to R840,000 per annum.The post Customer Success Manager appeared first on freerecruit.co.za.