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Customer Service Manager
DP World
South Africa, City of Johannesburg Metropolitan Municipality
Job FunctionTo manage the Logistics of an account thereby ensuring the achievement of budgeted profits; compliance with service level conditions; sound relationships with all stakeholders and the overall growth and sustainability of the account. Key Performance Areas:Strong focus on customer service and communication Fully accountable for fleet distribution vehicles including maintenance planning Management of the dispatch operation Financial Management including budgets, forecasts, financial ratios and profitability Daily KPI stats to measure efficiency levels. Deadlines essential for KPI reporting Manage a full staff compliment of employees Efficient Routing and scheduling of daily loads Handling customer delivery queries Ensure accurate billing to client Debtors/Creditors age analysis Management of fuel, tyres, maintenance and labour against other expenses POD Management Traffic Fine Management Time & Attendance SHERQ Management Qualifications Required:Grade 12 Three-year Degree/Diploma in Logistics will be an advantage Skills and Experience Required:At least three years distribution experience Code 8 Drivers license and own transport Computer literate: Microsoft Office and tracking systems Strong admin skills as well as a good distribution / operational skills Knowledge of the Road Freight Legislation Previous experience in budgeting, forecasting and Management accounts Good Industrial Relations background (especially in a unionized environment) Excellent communication skills at senior levels A forward thinker and leader of people Good managerial and communication skills Must be able to work independently and be deadline driven Knowledge of the Brewery Logistics environment an advantage About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.EEO StatementDP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.#J-18808-Ljbffr
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