10 Month Contract. R210.00 Per Hour Short Description ITT and Specialized Payments: • To implement operational risk procedures, create awareness and maintain a high standard of operational risk management and control within the business unit. • To support the OPS Control Manager – ITT (Inward Telegraphic Complete Description Key responsibilities ITT and Specialized Payments: • Produce daily reports on incidents and losses (ensuring information is accurate before distributing) • Undertake Control Reviews within the TPSO environment and produce reports with recommendations. • Update the tracker for all outstanding Audits, corrective actions for RCA’s and ensure that they are followed up until closured. • Assist in the preparation of the Reg. 40(4) (An exercise presented to the Director of the business unit, who signs a letter stating that all risks have been identified and sufficient controls are in place and that the division will operate as a going concern in the forthcoming year) exercise • Undertake Risk Monitoring when requested to do so. • Perform operational risk activities as per plan of work • Monitoring of suspense accounts i.e. Losses in suspense, Forex Settlement Suspense account, Diffex&Nostro • Ensure KRIs are reviewed timeously Review of Control first questions, and constant maintaining thereof. • Undertake root cause analysis • Ensure that all incidents and losses are reported accurately which may mean communicating with Senior Management to get full information. • Maintain the appropriate loss database and ensure integrity of loss data. • Creating a quarterly loss summaries report. • Assist in monthly reconciliation to SAP. • Incident reporting on ARM as per OPS Risk Policy / Standard • Follow up on incidents actioned by the responsible people and appropriately closed out. • Co-ordinate monthly data required for Key Risk Indicator (A matrix used to measure and monitor key operational risks) model • Assist in producing a monthly Risk Control reports as per agreed timelines. Assist in keeping own RCSAs (A risk map of an area’s Inherent risk matrix outlining the controls in place for such inherent risks and the residual risk (inherent risk minus controls) up to date. • Ensure that the ISO 9001 certification is maintained. • Ensure that all policies and procedures are adhered to. • Meet quality objectives as outlined by the quality policy. • Assist in getting corrective action after the external and internal audits. • Use appropriate and flexible interpersonal style to help build a successful team. • Demonstrate personal commitment to the teams. • Be proactive and show initiative. • Uphold the highest level of integrity by being honest in dealings with colleagues and customers. • Assist with any other projects or duties given by senior management. Key performance measure • Provide accurate monthly MI. • Conduct Control reviews for the respective areas • Reduction in losses by 10% through the implementation of the operational risk framework as required by Group Operational Risk • Accurate incident reporting on ARM within 48 hours. • Timeous follow up with respective Portfolio for close out of items in suspense accounts i.e. Losses in suspense, Forex Settlement Suspense account, Diffex&Nostro • Support the OPS Control Manager as and when requested. • Assist in keeping Risk Maps and KRIs updated bi-annually • Assist in producing monthly Risk Control reports by the 2nd of each month • Respond to customer requests within 24 hours and follow through with escalation process where necessary. • Ensure that all reports and dashboards are completed on time and accurate. • Generate reports at the frequency specified by management reflecting the status of compliance in CIB Operations from the data collected in regular reviews / inspections. Internal and external relationships Internal relationships Title/Name of business area Nature and purpose of the working relationship Sphere of influence CIB Operations – Management and staff Internal customer Improve and maintain working relationships Production of control MI and escalation CIB - Central Operational Risk Internal stakeholder Improve and maintain working relationships Report incidents/breaches CIB Operations - HC Internal partner Improve working and maintain relationships Reconciliation of stats relating to reporting Support in People Management requirements External relationships N/A Competencies required Qualifications Minimum qualifications Grade 12 Certifications Trade Finance related certification. Licences Training courses Excel Advanced FAIS compliant No Knowledge • An understanding of the Operational Risk Framework • Knowledge of the products for the portfolios (Trade related products such as Letters of Credit, Guarantees, Foreign Bills for Collection. Payment related products such as Outward Telegraphic Transfers and Inward Telegraphic Transfers and CLS). • SWIFT Basic knowledge Experience • Have suitable knowledge/understanding of systems within CIB Operations. • Working experience in a risk environment • Minimum: 2years work experience in a Trade, Payments Investor Services or Control related function. Technical competencies • Be computer literate and have a good working knowledge of MS Office suite in particular Excel • Root cause analysis – in order to train and monitor trends Personal competencies 1. Motivation Displays initiative, drive, is a self-starter and works with energy. Readily assumes greater responsibility. Not easily discouraged and is realistically ambitious. Should have enhanced self-regard with the ability to understand, respect and accept one-self. 2. Social Adaptability Have the ability to establish and maintain relationships within the work environment. Earn respect at all levels in business dealings. 3. Flexibility Must have the ability to adjust thoughts and behavior to rapidly changing situations and conditions. Must be able to cope with the unexpected. Must have the ability to withstand adverse and stressful situations. 4. Dependability Must have the ability to be logical, rational and objective when making decisions. Follow personal assignments to a conclusion. Must meet deadlines, leaving no loose ends with all details covered. Must adhere to instructions and policies where required. Management skills Administration Must be able to organize own work and that of others (where required). Must have the ability, follow-up, control and monitor plans and activities. Creativeness Must have original ideas, must think laterally and have an inquiring mind with a fresh approach to problems. Communication Must be able to communicate clearly, concisely and convey ideas effectively. Must be able to convey information and instructions to groups and individuals both verbally and in writing. Problem solving, planning and decision making Problem solving • Resolve unmatched and long outstanding entries on the Losses in Suspense account. • Undertake root cause analysis exercises. • Refunds – authorising at right level and ensuring proper Root Cause Analysis is conducted. Planning • Timeous and accurate submission of various Risk Control reports. • Escalation of unmatched items in Losses in Suspense account as per age analysis. • Reporting of incidents within 48hrs • Following up on outstanding Audits items • Following up on outstanding action items (action tracker) Decision making • Signing off losses up to R5000.00 • Signing off Refunds up to R0.00 • Making recommendations to the areas to improve controls and reduce risk within the area. Work environment Budget and costs No costs to be incurred unless approved by Head. Organisation structureking conditions • Normal open plan office environment • Time flexibility – Primarily normal office hours but may be required to work extended hours including weekends to meet deliverables. Physical requirements • The officer must not have any physical disabilities that may hinder him/ her in carrying out his/her duties #J-18808-Ljbffr