22.04.2024
Senior IT Support Engineer
Nexio
South Africa, Johannesburg
This person will support Nexio production Infrastructure and VIP Desktop Support.The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.ROLE REQUIREMENTVIP Desktop Support for Nexio Exco and Manco MembersEnsure Business SLA is maintainedResolve infrastructure incidentsConduct Regular health checks on production systemsAssist in the bi-annually disaster recovery testing scheduleConduct Monthly Security Compliance checks on the serversInvestigate and implement new technology developmentsEnsure data is supplied for the monthly IT ReportConduct quarterly system patchingStay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job ROLE PURPOSEThis person will support Nexio production Infrastructure and VIP Desktop Support.The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.ROLE REQUIREMENTVIP Desktop Support for Nexio Exco and Manco MembersKutana Support (Nexio Board Members)Ensure Business SLA is maintainedResolve infrastructure incidentsConduct Regular health checks on production systemsAssist in the bi-annually disaster recovery testing scheduleConduct Monthly Security Compliance checks on the serversInvestigate and implement new technology developmentsEnsure data is supplied for the monthly IT ReportConduct quarterly system patchingStay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the jobTECHNICAL / PROFESSIONAL COMPETENCIESsupervise R&D laboratories and other technology development unitsassess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliancesconstantly developing new technology skill sets to push ahead of the competition.QUALIFICATIONS & EXPERIENCEGrade 12A+N+S+ (beneficial)ITIL (beneficial but optional)Any Microsoft Certifications (beneficial)Experience with Active Directory, SQL, Exchange, Networking InfrastructureWorking hours Mon. – Fri. 08h00 –17h00Must be prepared to work overtime.Must have own transportOTHER REQUIREMENTS
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