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Santam’s Motor Claims has a position available for a Motor Car Hire Consultant that will be based in ParktownJOB DESCRIPTIONThe purpose of this position is manage the cost on car hire within Santam, Arranging car hire, engaging with clients and brokers for the arrangement and managing the time period cars are on rent, engaging with MBR and car rental companies consistently to expedite, extend & terminate car hire, Manage multiple active rentals as well as deal with escalations and complaints received regarding all car hire aspects.KEY RESPONSIBILITIES• Manage workload and instructions from system through any communication and or documents.• Responsible for all actions relating to car hire. • Contact client or intermediary telephonically for any information needed for car hire initiation, extension or termination and any queries that may rise?• Contact car rental companies, MBR’s, assessors CRM’s and regional managers telephonically and or via email to facilitate the process.• Update Abuntex status and escalate to CRM’s were MBR’s are deviating.• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.• Process payments and orders relating to car hire.• Responsible to arrange and manage car hire requests, extensions and terminations, keeping dashboards up to date and meeting TAT targetsQUAILIFICATIONS & EXPERIENCE• Matric• Fully computer literate (MS Office)• 2 - 4 years’ claims experience• Any previous claims handling, pre-support and or post support experience • Knowledge of Abuntex and BPM will be an advantage• Car hire handling processes will be advantagesSKILLS• Ability to verify and interpret policy and appraisal detail• Good communication skills• Telephonic skills• Ability to handle conflict and negotiate• Basic business ethicsCOMPETENCIESWHO WE ARESantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.Please note that this appointment will be made in line with the Divisional Employment Equity targets.   Our recruitment process OnboardingYou made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system.TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.#J-18808-Ljbffr