31.03.2024
Technical Support Engineer - Payments (FinTech/Cryptocurrency)
Black Pen Recruitment
South Africa, Johannesburg
Our Client is the largest and only licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial transactions.The client’s technology stack includes: NodeJS, Typescript, VueJS, NuxtJS, Serverless Framework, AWS Lambda, DynamoDB, AWS SQS, AWS IoT, AWS EC2, ELK Stack, Jest, Flutter and more.Job Type: Full time l RemoteRequirements+4 years work experience as a full stack engineer/developer, additional experience with technical support will be advantageousYou have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA)Experience with typescript, Node.js, vue.js and possessing a broad knowledge of API best practicesExperience with Python, Java and multiple programming languages will be advantageousExperience working in AWS cloud architectureIn-depth experience working with microservices and APIsExperience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugsKnowledge of networking concepts, authentication methods, and information security conceptsStrong prioritization, time management and logical thinking skills with a bias towards actionYou have the ability to recognize patterns that could indicate the presence of a deeper technical issueYou have a high EQ and a deep empathy and desire to help othersVerbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individualsAn ability to work under pressure, particularly when dealing with times of high demandAn ability to assist other engineering teams in their integration of our services, demonstrating a high-level of empathy and institutional knowledge.ResponsibilitiesCollaborate with the Payments team as well as with our cross-functional teams to resolve partner issues and help improve our B2B productsProvide expert guidance and support to partners on best practices for API integration, including but not limited to authentication, data formatting, error handling, and performance optimizationProvide clear and concise communication and updates regarding issue resolution and feature development statuses to the team and external stakeholdersEnsure quality by performing thorough testing and leveraging peer reviews for your work and the work of cross functional teamsAdhere to internal coding standards, development processes, and design best practices to write clean, maintainable, and well-tested code for the future (and present) of the company’s platformDevelop and maintain comprehensive technical documentation, including integration guides, API reference documentation, and troubleshooting resources, to support our partners throughout the integration lifecycleWhile adhering to SLA’s & KPI’s, proactively identify opportunities to optimize and enhance our B2B products, integration processes, and support workflows, contributing to the overall improvement of our products and servicesEmbrace and demonstrate our values: humility, creativity, and independence#J-18808-Ljbffr
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