Business Segment: Insurance&Asset Management To manage the end to end value propositioning of the HOC claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims. To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders. Qualifications Minimum Qualifications Type of Qualification: Matric Experience Required 3-5 years Home-Owners Content (HOC) claims experience Should have broad, solid technical understanding of Home-Owners Content policy wordings and claims. Technical background on HOC claims 3-4 years -Computer literacy in MS Office Suite Additional Information Providing Insights Completing Tasks Making Decisions Interpreting Data Examining Information Resolving Conflict Adopting Practical Approaches Team Working Insurance Principles Insurance Products and Services Professional and effective verbal and written communication Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za #J-18808-Ljbffr