Contract positionMinimum Requirements:High School Qualification 2-3 years' experience in IT-related position A+ N+ QualificationsRequired Experience:Demonstrated experience in a support desk role within an ICT service provider or contact centre environmentDemonstrated client service experience Demonstrated working experience in an IT helpdesk, support desk environmentDemonstrated experience working with help desk/ticketing softwareResponsibilities:Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)Triaging alerts and reporting of incidentsAnalyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positivesCorrelate data points and determine if an event or incident (i.e., security or network) has occurredExperience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscapeUnderstanding of how DNS works for both legitimate and malicious purposesUnderstanding network protocols and traffic flow in an enterprise environmentAbility to communicate clearly (both verbal and written) Required to work, day and night shifts.#J-18808-Ljbffr