Position Summary: • Achieve all Brands key performance indicators and targets • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. • Achieves the brand expectation for appointment and bookings. Responsibilities: • Create ways to achieve sell through targets • Provide welcoming, personal, professional service to all customers at all times. • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive. • Assist customers with product and services selection and information. • Perform professional and appropriate makeup applications to achieve the look the customer desires. • Obtain customer data for CRM system or other client list as required. • Keep informed about products, company information and store information. • Actively participate in events and new product launches and ensure 100% sell through within 6 weeks • Actively participate in training sessions and partnered store mandatory training sessions. • Inform customers timeously about promotions & events • Ensure personal hygiene levels are at a high standard • Ensure counters, shelves and cupboards are kept clean and dust free at all times • Ensure discontinued stock is removed • Ensure cleaning tools are stocked and in good condition • Ensure display is per merchandising guideline • Assist in Inventory Management • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. • Communicate low on stock and out of stocks to the Retail Manager. • Assist in the proper rotation of stock • Ensure provision in Retek system • Ensure all testers are clean and in good condition • Maintaining work environment • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas. • Inform management of any store maintenance or Health and Safety issues which might lead to accidents. • Administrative Assistance Activities • Adhere to proper security procedures regarding handling of cash and assets. • Weekly top SKU counts • Consolidate sales records weekly and then monthly as per required standard Qualifications • Grade 12 • Experience in the luxury beauty industry/Retail Cosmetics Experience • Skilled Make-up Artist or Skincare Specialist • Strong Selling Skills • Retail/customer service experience • Excellent communication skills • Abiity to work retail hours