01.09.2024
Draftsman (Cladding/Facades)
University of Fort Hare
South Africa, Johannesburg
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Responsibilities: · Address customer queries and provide technical support for hardware products in operations, against predefined product specifications and frameworks. · Liaise with internal Sales and Support teams, as well as Commercial and Operational teams from the · customer to align product capabilities with expectation and ensure Support structures cater for unique requirements where applicable. · Perform analyses and reporting of hardware performance, incident reviews, and customer request feedback. · Collaborate with the hardware development team to resolve issues and improve products. · Develop and maintain documentation for hardware products. · Conduct training sessions for customers and internal teams. · Monitor and report on hardware product performance. · Ensure timely resolution of customer issues. · Provide input on hardware product enhancements based on customer feedback. 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Maintain strong customer relationships, manage expectations, and strive towards an excellent customer experience. Ensure the delivery of products meets client requirements and deadlines by actively participating in the development processes. Regularly visit customers within the assigned area and make recommendations for their current and future technology needs. Respond to technical problems ensuring smooth implementation and product launch. Keep updated with technology trends and best practices in the market, take initiative in innovation, and work towards constant improvement. Collaborate closely with key stakeholders within the organization to define and enhance new products. Mentor developers, support their skill development, and encourage better operational practices. Develop and test system modules, conduct testing of completed code modules, and ensure a smooth system deployment with intended functionality. 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