Head: Customer Support Services (B2C - Fintech) (JB4762) Location: Rosebank, Johannesburg (Office Based) Salary: R80 000 - R90 000 CTC per month Type: Permanent Join an innovative fintech company revolutionizing the way users manage and transfer money through an advanced app. Minimum Requirements: 6 or more years of supervisory/management experience within customer support services. 3 or more years of B2C customer support experience; specific to fintech, eCommerce, or similar industries. Completed business-related degree. Live chat support and transaction monitoring expertise. Highly tech-savvy with a deep understanding of banking app functionalities, able to leverage technology to optimize customer support and streamline processes within a digital financial services environment. Data analytics and VOC strategy implementation. Budget and risk management. Knowledge of the KYC process. #J-18808-Ljbffr