Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs). 1 - 2 years experience in a similar environment Minimum Qualifications Further Education and Training Certificate (FETC) [Level TBA: Pre-2009 was L4] in Office Administration or Finance Economics and Accounting Process Accountable for own work delivery in line with quality standards, defined work routines and procedures. Customer Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation. Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Execute sales transactions as an end-to-end process calling on new clients, building relationships with them, and selling the Institutional Product range across the board and ultimately retaining these clients. Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution. Finance Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue. Adhere to specified standards, policies and procedures to prevent potential losses/wastage. Learning and Growth Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. Governance Comply to governance, compliance, integrity and ethics processes and procedures in area of specialisation and continuously identify and escalate risks. Legal Compliance (Sales) (Basic) Insurance products and services (Basic) Job Segment: Call Center, Agent, Customer Service, Insurance, Sales Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409) #J-18808-Ljbffr