Select how often (in days) to receive an alert: At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role The Sales Manager Gourmet will be located in Duban , and will be responsible for promoting Barry Callebaut Gourmet sales by visiting customers throughout the region, presenting BC value proposition and managing and acquisition of new customers, end-users, HORECA and distributors to set and deliver the financial ambition of the strategic plan. The Sales Manager Gourmet will also be responsible for the acquisition of new customers and enabling further development of our positioning in market (market intelligence, direct customer interaction). Preparing of a joint business plan a marketing strategy with local stakeholder (marketing & technical). Executing the agreed action plan in the field. Managing and guiding distributors, tele sales and buyers. Responsible for the push and pull activities. The successful candidate will report to the Commercial Director Gourmet (SADC). He/she will be based in Durban and will work remotely. Key responsibilities include Execute the Fiscal Year plan by implementing strategies pertaining to distributors, analysing commodity and raw material market prices, conditions & trends, and communicating market intelligence back to the Commercial Director Gourmet. Customer acquisition through market insights (Euro Monitor Reporting) and lead generation of opportunities through store visits, web searches, and customer interactions. Drive the new business activities for volume and margin growth in line with company targets. Create and build a strong customer funnel through canvassing new customers and building and maintaining strong relationships through regular interaction, collaboration, and communication. Convert funnel into tangible volume. Direct sales forecasting activities to ensure forecast KPI adherence; support the supply chain and planning activities in support of customer volumes and projects, and enabling footprint initiatives . Collaboration with customer stakeholders ; internally ensuring collaboration with P rocurement, R&D, QA, Academy and M arketing, etc. to pursue higher level of relationships within the Business. Manage and collaborate with internal stakeholder and customers to provide innovation and marketing support. Manage the strategic and commercial negotiations with customers and internal stakeholders (Pricing, Sourcing, Planning, Technical Support, Customer Care, R&D, etc) to close deals in accordance with the Trading Terms. Provide guidance to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence . Manage cash collection process in line with KPI targets on over-dues. Utilise SalesForce to capture all customer contact report information as well as opportunities within your funnel within 24 hours of the meeting. Prepare customer reports and presentations as needed for Distributors. Participate in Distributors’ customer days, drive sales through defined rah-rah days with Tele Sellers, and also attend exhibitions. Maintain and manage existing accounts according to established sales and revenue goals . Create and deliver sales presentations and close sales in an effective manner . Ensures that a high professional level of customer service. Ensure knowledge and know-how within the area of expertise is continuously updated and relevant. Grow Barry Callebaut’s market share in the gourmet market. Develop and maintain new and existing customer relationships, ensure professional customer relationship management (CRM). Implement actions defined by the Commercial Director to accomplish the team business goals. Actively participate in the execution of BC South Africa strategy. Conduct weekly debrief with Commercial Director, Gourmet, regarding forecast, sales pipeline, and following weeks’ actions. About you Bachelor’s degree or 5 – 10 years o r sales management, key account management in a related industry. Business and commercial acumen and demonstrated quantitative skills Proficient in SAP and Microsoft Office suite and Google suite. In-depth knowledge of the hospitality industry Ability to work independently and as an effective team member Exercise professional conduct and sound judgment in all related areas Self-motivated Strong internal and external collaboration and influencing skills Problem solving and decision-making skills Inspiring leadership qualities High level of EQ At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.If you want to learn more about Barry Callebaut, please find further information here .Were you missing anything in this job ad? Please share your feedback with us by clicking here . Job Segment: Supply Chain Manager, Marketing Manager, Sales Management, Supply Chain, Pre-Sales, Operations, Marketing, Sales#J-18808-Ljbffr