Manufacturing Plant Infrastructure, End User&Shopfloor Support Specialist 2024-09-10 - 2024-10-09 Contractor JHB006435 Manufacturing A client of Managed Talent Solutions in Port Elizabeth/Gqeberha is looking for a Support Specialist with experience in the Manufacturing Execution System (MES) and Shop Floor IT applications and interfaces. Responsibilities include end user support and equipment management, including desktop and laptop PCs, CAD stations, multifunction printers, plotters, and mobile phone equipment. The role involves configuration, deployment, and maintenance of the MES systems. This opportunity will be on contract for a period of 2 years with the possibility of becoming a permanent employee. MINIMUM QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, or a similar qualification EXPERIENCE 5+ years of experience integrating, implementing, and supporting MES and Shop Floor technology solutions, preferably at an Automotive OEM or Tier 1 supplier. 3+ years of project management experience in implementing large, cross-functional business and/or manufacturing IT solutions. KEY DUTIES AND RESPONSIBILITIES Perform root cause analysis of major issues and prepare detailed incident reports. Deploy hardware, software, and services, and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards. Ensure day-to-day support of users (software and hardware) and resolution of incidents, implementing changes in collaboration with Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage third-party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings and technical installations), and any other ICT services. Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary. Apply corporate change management standards for interventions on the infrastructure, data centre, and servers. Carry out periodic audits of workstations to verify compliance. Participate in the design and implementation of business continuity and disaster recovery plans. #J-18808-Ljbffr