Job Description:To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding(ads1)Job Responsibilities:Keeping abreast of continuous process, product updates and digital toolsServicing key stakeholders in a customer centric way to ensure that we live by our service principlesServicing all key stakeholders telephonically and via other servicing channels until the query has been resolvedAchieving and exceeding key performance metrics relating to service deliveryAccurately obtaining and capturing information to confirm correct fundingConfirming benefits according to set protocols and funding rulesKeeping up to date with product changes and benefits to ensure that all key stakeholders are accurately servicedContinuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understoodDealing with multiple interactionsConsistently utilizing all servicing tools availableJob Requirements:Customer CentricSouth African accredited Clinical QualificationMatricKnowledge of Anatomy and PhysiologyAt least 6 months working experience in a customer services or clinical environmentTime ManagementJob Details:Company:Discovery LimitedVacancy Type:Full TimeJob Location:Port ElizabethApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr