Implement strategy, policies and proceduresthat you have an ongoing understanding of company strategy, policies and procedures. Drive and implement policies and procedures.that that up to date policies and procedures are communicated to, fully understood by and correctly executed by your team members and that they always act in line with company strategy.to the formulation and effective execution of store strategy. Identify, clarify and execute your own departmental strategy in line with the store strategy in communication with your stakeholders. Ensure full understanding and correct implementation of the strategy in your team.implement, control and regularly review tactical plans in line with store and departmental strategyFinancial and budgetingagreed financial budgets, targets, indicators and productivity measures for the store through proactive management.and ensure execution of action plans to address all variances against budget and maximise profitabilityOperational tasksImplement and maintain all required operational and other standards (merchandising, ticketing, housekeeping, stock availability, service levels, care for stock, stock profiles, pricing, promotional planning and execution, staff dress codes, safety, customer service levels), as well as all company policies and procedures.Conduct regular floor walks and PDRs with your team members to identify success and action required for improvement of operational standards and implement action arising out of theseEnsure that areas contained in appropriate checklists are correctly manager and the required standards adhered toEnsure market awareness and customer delightEnsure that you and your DM’s do ongoing research of market trends, competitors and customer needs. Analyse and initiate action arising out of the analysis.Ensure customer delight in your departments, making sure that sales team members are trained, signed off, coached, motivated, performance managed and reinforced to provide excellent service and thorough product knowledge.Be accessible to customers at all times, handling queries, requests and complaints effectively and efficiently. Build customer relationships by formulating, implementing and regularly reviewing plans to meet customer needs.Monitor and analyse customer feedback, needs and trends (including through customer service surveys) and initiate appropriate corrective/ proactive actions arising from these.Ensure effective customer service levels and productivity in your departments through appropriate labour scheduling.Build supplier relationships aimed at enhancing service levels.Ensure efficient and effective action, delivery and interaction with all internal customers.#J-18808-Ljbffr