Job Description: To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding [ads1] Job Responsibilities: Keeping abreast of continuous process, product updates and digital tools Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Achieving and exceeding key performance metrics relating to service delivery Accurately obtaining and capturing information to confirm correct funding Confirming benefits according to set protocols and funding rules Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Dealing with multiple interactions Consistently utilizing all servicing tools available Job Requirements: Customer Centric South African accredited Clinical Qualification Matric Knowledge of Anatomy and Physiology At least 6 months working experience in a customer services or clinical environment Time Management Job Details: Company: Discovery Limited Vacancy Type: Full Time Job Location: Port Elizabeth Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr