Job Position: Debt Collections AgentRef: 4725Location: PE/GqeberhaSalary: R10000 per month commensurate with qualification and experienceEmail your CV to recruit@onlinepersonnel.co.zaQualifications / Requirements:Minimum Grade 12 or equivalentPrevious experience in debt collection or a related field is advantageous.Medical industry experience highly advantageousKey competencies:Strong negotiation and communication skillsAbility to handle difficult conversations and diffuse tense situations effectivelyProficiency in using computer systems, databases, and collections softwareExcellent organisational skills and attention to detailAbility to work independently and meet targets or deadlinesFluency in English (additional proficiency in other languages may be beneficial).Key Performance Areas:Debt collection:Contact debtors via phone, email, or written correspondence to initiate debt collection effortsMaintain a professional and respectful approach while engaging with debtorsUtilize negotiation and persuasion skills to establish payment plans or settlements that are feasible for debtors and aligned with the organization’s policiesTrack and document all collection activities, conversations, and agreements made with debtorsFollow up with debtors to ensure adherence to agreed-upon payment arrangementsEscalate cases to Supervisors or legal departments when necessaryAccount management:Maintain accurate and up-to-date records of debtor accounts, including contact information, payment history, and correspondence detailsAnalyse debtor accounts to assess payment patterns, identify potential risks, and determine appropriate collection strategiesCollaborate with internal teams, such as credit departments or Legal Advisors, to resolve complex or disputed casesProvide regular reports on collection activities, debtor trends, and outstanding balances to supervisors or managementCompliance and documentation:Ensure compliance with applicable laws, regulations, and internal policies governing debt collection practices in South AfricaMaintain confidentiality and handle sensitive debtor information securelyPrepare and maintain documentation related to debt collection, such as demand letters, payment receipts, and legal noticesCustomer service:Provide excellent customer service to debtors by addressing their inquiries, concerns, and complaints promptly and professionallyAssist debtors in understanding their outstanding balances, payment options, and any available financial assistance programs#J-18808-Ljbffr