Job Position: Debt Collections Agent Ref: 4725 Location: PE/Gqeberha Salary: R10000 per month commensurate with qualification and experience Email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Minimum Grade 12 or equivalent Previous experience in debt collection or a related field is advantageous. Medical industry experience highly advantageous Key competencies: Strong negotiation and communication skills Ability to handle difficult conversations and diffuse tense situations effectively Proficiency in using computer systems, databases, and collections software Excellent organisational skills and attention to detail Ability to work independently and meet targets or deadlines Fluency in English (additional proficiency in other languages may be beneficial). Key Performance Areas: Debt collection: Contact debtors via phone, email, or written correspondence to initiate debt collection efforts Maintain a professional and respectful approach while engaging with debtors Utilize negotiation and persuasion skills to establish payment plans or settlements that are feasible for debtors and aligned with the organization’s policies Track and document all collection activities, conversations, and agreements made with debtors Follow up with debtors to ensure adherence to agreed-upon payment arrangements Escalate cases to Supervisors or legal departments when necessary Account management: Maintain accurate and up-to-date records of debtor accounts, including contact information, payment history, and correspondence details Analyse debtor accounts to assess payment patterns, identify potential risks, and determine appropriate collection strategies Collaborate with internal teams, such as credit departments or Legal Advisors, to resolve complex or disputed cases Provide regular reports on collection activities, debtor trends, and outstanding balances to supervisors or management Compliance and documentation: Ensure compliance with applicable laws, regulations, and internal policies governing debt collection practices in South Africa Maintain confidentiality and handle sensitive debtor information securely Prepare and maintain documentation related to debt collection, such as demand letters, payment receipts, and legal notices Customer service: Provide excellent customer service to debtors by addressing their inquiries, concerns, and complaints promptly and professionally Assist debtors in understanding their outstanding balances, payment options, and any available financial assistance programs #J-18808-Ljbffr