These jobs were popular with other job seekers Highly Negotiable Package (Great Benefits) EE/AA Easy apply IntroductionOur client, a Global transport and logistics company is looking for an Account Manager to ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.Duties & ResponsibilitiesUpdating and maintaining CRM system (MS Dyanmics).Assist with any queries customers may have and work with operations in updating and resolving as required.Compile estimates when required.Attend daily meetings with operations to improve customer service.Monitor the communication and distribution of status reports.Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.Weekly operational meetings with customers.Identifying opportunities for extension business growth / insurance / customs consultancy.Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).Focusing on customer requirements and driving continuous improvementsAttend to all stakeholder queries and requests (internal & external).update SOP's for clients and CIT documentsOTHER DUTIESTo build the Port Elizabeth branch culture. Covering of fellow employee’s desk during absence as a result of sick leave or annual leaveCustomer dinners and general entertainment as and when required.Managing customer tenders and RFQ’sManage and assist with ISV’s.Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.Manage annual price increase process.Desired Experience & QualificationIntermediate Proficiency in:Microsoft office SuiteMinimum of 2 years’ experience in Freight Forwarding environment end to end processMinimum of 2 years experience working in a client retention capacityElectivesForwarding experienceProven track record of service excellenceExperience in managing freight RFQ’s and tendersPackage & RemunerationHighly Negotiable  HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr