KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston. Job Description To effectively sell life assurance products at branch level To use appropriate interpersonal styles and communication methods to gain acceptance of Two Mountains'products from walk in prospects To accurately identify insurance needs by asking effective questions and listening attentively Match benefits accordingly and demonstrate how a product satisfies the needs Gain commitment to recommended action around buying an insurance product To handle objections and overcome them with ease Develop sales strategies to compete with other individuals or companies who sell insurance Explain features, advantages of policies and/ products to promote a sale Perform administrative tasks, such as maintaining records of potential clients Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients Customer Service To service all walk in customer’s end to end and ensure customer satisfaction Action all customer requests and retain existing customer by identifying cross sell and upsell opportunities Consultants to assist clients face to face with end to end policy administration Full and accurate assessment of all maintenance requests within scope, in terms of policy processes and procedures Maintaining clear and consistent communication with internal&external parties regarding maintenance of policies and requirements thereof Follow up on outstanding requirements with internal&external parties. Maintaining professional verbal and written communication with customers (internal and external) Ensure that the targets are met. To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction Assist in identifying the areas of concern to improve the branch’s and department’s productivity and attainment to plan Customer service delivery according to the specification of the branch Fostering a service delivery culture within the branch Attend to the needs of walk in clients requests, process required changes, and ensure that all necessary forms are fully completed, signed and indexed Conduct internal QA checks on captured work and spot checks on printed email Contact clients on incomplete new business and records daily stats Full knowledge, understanding and ability to accurately, scan, index and allocate mail on workflow within SLA time Adhere to all CCT processes and procedures Attend to parked items on workflow Qualifications Matric Post Matric Qualification RE (added Advantage) 2 years call Centre or Sales experience Self motivated and the ability to work without supervision Ability to work under pressure Strong interpersonal and communication skills Ability to solve problems and decision making Additional Information Candidates must preferably reside at Daveyton, Thokoza, Spruitview, Thembisa and Spruitview Earn by unlocking a basic salary by meeting targets , pluscommission and incentives. #J-18808-Ljbffr