Consultant Sales External Sales (FAIS)-1 page is loaded Consultant Sales External Sales (FAIS)-1 Apply locations George time type Full time posted on Posted 3 Days Ago job requisition id R-15964313 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job SummaryOverall job purposeThe External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:• Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)• Support collaborative sales activities between relationship banking, business bank and corporate bank• Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management• Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area• Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.• Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these• Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the regionJob DescriptionKey accountabilitiesPlanning and GrowthAccountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.Deliver sales and service delivery targets within the assigned areas of responsibilityCollaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the regionActively contribute to Regional Sales strategy and plansIn conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growthProactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned areaActively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do soEstablish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plansIdentify and prospect future potential clients turning leads into real business opportunitiesLeads Management – proactive utilisation and conversion of assigned leadsProvide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and serviceProactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectivesActively mine EVP Schemes to deliver on sales and service targets for the regionEffective sales execution planning (activities, time management, resources, travel etc.)Ensure you act in line with the External Sales Disciplines and New Ways of WorkHigher dependency on New to Bank (NTB) and New to Transact (NTT) AcquisitionIdentify and Execute Campaign Management to execute on business growthDaily sales planning to align to attainment of benchmarked core sale efficienciesStrategic Time Management: apply and reflect on time management planCustomer and Stakeholder ManagementProactive understanding and assessment of customer segment to support sales and activity planning and salesProactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needsProactively resolve client queries, concerns and complaints, with focus on first point of contact resolutionEnsure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.Positively contribute to customer experience score levels to attain >92%Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service deliveryAct as a Brand Ambassador in all client and business activitiesColleagueActively contribute to ES Team and Region in all activitiesMonitor Individual Sales Performance and support peers towards attainment of Team performance Identify process efficiencies and share best practices in the External Sales team Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiativesLive the Absa Values and support colleague engagement through positive and collaborative team behaviourRisk and Regulatory ManagementEnsure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all timesEnsure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-sellingApply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolioKeep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.Aligned sales activity, sales and service reporting and migration planningDevise and apply accurate reporting to support sales planning and activities Education Further Education and Training Certificate (FETC)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised About UsTruly AfricanWe are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.#J-18808-Ljbffr