Software Technical Writer (JB4286)Randburg, GautengR25K – R35K a month + BenefitsPermanentAs a software Technical Writer at a well established, large Courier Company, you’ll be pivotal in developing comprehensive documentation that adheres to rigorous organizational standards, ensuring clarity and accessibility for users. Leveraging your adeptness in quickly grasping complex subject matter, you’ll translate intricate technical details into user-friendly content, fostering user success with our products and services. Collaborating closely with cross-functional teams, you’ll gather insights, refine content, and contribute to the continuous improvement of their documentation processes. With a keen eye for detail and a proactive approach to continuous learning, you’ll play a vital role in enhancing the user experience and supporting the company’s mission of delivering exceptional solutions to their clientsMinimum Requirements:National Senior Certificate, Grade 12, or similar qualificationTwo or more years of experience as an effective technical writerProven ability to quickly learn and understand complex subject matterExperience in writing documentation and procedure manuals for various audiencesSuperb written communication skills, with a keen eye for detailExperience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support contentAbility to handle multiple projects simultaneouslyBachelor’s degree (or equivalent) in journalism, communications, or relevant technical fieldFirm understanding of SDLC (systems development lifecycle)Previous experience in software developmentDuties and Responsibilities:Develop comprehensive documentation in adherence to organizational standardsGain a deep understanding of products and services, simplifying complex information into polished, engaging contentWrite user-friendly content tailored to meet the needs of the target audience, facilitating user successDevelop and maintain a detailed database of reference materials, incorporating research, usability tests, and design specificationsEvaluate existing content and devise innovative methods for enhancementResearch, outline, write, and edit content in collaboration with various departments to align with project requirementsGather information from subject-matter experts to create procedure manuals, technical specifications, and process documentationCollaborate with development and support leads to identify documentation repositories, ensuring optimal data storage solutionsResearch, create, and maintain information architecture templates compliant with organizational and legal standards, facilitating easy data migrationDevelop content in alternative media forms to maximize usability while maintaining a consistent voice across all documentationStay updated on changes and procedures within the company to address customer needs effectivelyMaintain awareness of the company’s structures, divisions, and teams to understand business dynamics and query typesEnsure continuous learning and development to optimize system and process knowledgeApproach opportunities with a proactive “can-do” attitudeWork effectively in a lively environment, demonstrating strong teamwork skillsFoster collaborative relationships within the team to achieve shared objectivesContribute insights in departmental meetings to enhance decision-making processes and departmental functioningIdentify and address issues within the allocated area, proposing changes as neededDisplay adaptability and resilience to work under pressure and extended hours when requiredPlease do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.Kontak Recruitment Disclaimer:Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.Job specifics: Requirements mirror advertisement, duties may adjust for client needs.Fair process: Fair assessment, only shortlisted candidates contacted due to volume.Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.The post Software Technical Writer (JB4286) appeared first on freerecruit.co.za.