• Receiving and professionally handling customer calls and enquiries.• Communicate effectively with operational staff, customers, and suppliers• Responsible for putting together and sending quotations timeously.• Following up on all quotations sent and understanding why we are not converting them should that be the case.• Ensuring that work in progress report (G01) is kept to a minimum.• Monitor MSD report on a daily basis and balance back to G01 report.• Submit daily tracking reports (downtime/ services) to the customer timeously.• Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.• Manage an effective document control.• Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements.• Maintain business relationship with customers to ensure they are satisfied with our service delivery.• Weekly forecast reports (like booking jobs, planning services and load testing etc.)• General admin duties.• Drive continuous improvement initiatives.Skills / Qualifications:• Matric• Relevant 3 years tertiary qualification• Must have a minimum 3 years or more relevant working experience.• Proficiency in Microsoft Office (Word, Excel, Outlook).• Autoline experience would be an advantage.• Must have an outgoing personality, good verbal and written communication skills with customers and technicians on all levels.• Customer focused.• Good administration, organizational and time management skills.• Able to work independently.• Need to be able to work quickly and accurately