DUTY MANAGER – Luxury Boutique Hotel (Franschhoek)Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced DUTY MANAGER to join their team.The ideal candidate is passionate about exceptional service, with a strong operational skillset and work ethic. A minimum of 3 years Duty Manager or Assistant Hotel Management experience in a 5* Hotel environment advantageous.Position Requirements• Grade 12- Matric Certificate• Tertiary qualification in Hospitality or Hotel Management• Valid Driver’s license• Ability to work shifts including night shift.• Personal and professional integrity of the highest standard• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous• Preference will be given to candidates from Franschhoek and neighbouring areasExperience and Skill• Minimum of 3 years Duty Manager or Assistant Hotel Management experience• Previous 5* Hotel experience would be advantageous• Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet• Process excellence and service delivery• Sustainable quality and attention to detail• Innovation for results• Initiative and change agent• Teamwork, cross organisational collaboration and building high performance teams• Managing uncertainty (ambiguity) and adaptabilityKey Responsibilities• Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback• Deal with and or escalate guest challenges/complaints• Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms• Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code• Enforce a zero-tolerance disciplinary code• Work closely with Finance and Reservations teams• Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback• Communicate occupancy changes to all departments• Training on Front Office Procedures / SOP’s• Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out• Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)• Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets• Minimize waste and control resources within your department• Managing the Front Office floats (reception and “Forex”)• Ensure, enforce and maintain Health and Safety standardsRemuneration Details:Competitive Basic Salary plus Benefits (Add-on approach)