As the Cafe Manager, you will oversee the daily operations of two cafes in the picturesque Franschhoek region. Your responsibilities will include managing a team, ensuring exceptional customer service, overseeing all aspects of cafe operations, handling retail management, and maintaining supplier relationships.Key Responsibilities:Cafe and Retail Operations: Oversee daily operations, including opening and closing procedures, inventory control, quality assurance, and retail section management.Supplier Management: Maintain strong relationships with suppliers, ensuring timely deliveries, quality products, and cost-effectiveness.Team Leadership: Lead, train, and motivate cafe and retail staff, ensuring high standards of service, cleanliness, and professionalism.Customer Service: Foster a welcoming, customer-centric environment, addressing guest inquiries and feedback promptly and professionally.Menu and Product Management: Collaborate with vendors, manage inventory, oversee food and beverage preparation and presentation, and manage product selection and displays.Financial Management: Monitor expenses, optimize pricing, and contribute to achieving revenue targets for both cafe and retail sections.Health and Safety Compliance: Ensure compliance with health and safety regulations and food safety standards.Qualifications and Requirements:Proven experience in restaurant management and/or a chef background.Retail experience is a plus.Own transport and valid driver’s license.Strong supplier management skills.Exceptional leadership abilities with a track record of managing and motivating a team.Excellent customer service and communication skills.Understanding of food and beverage industry trends and retail management principles.Financial acumen with experience in budgeting and cost control.Knowledge of health and safety regulations.Passion for high-quality guest experiences and retail product offerings.Proficiency in cafe, retail, and supplier management software and tools.Benefits:Opportunity to work in the scenic Franschhoek region.Join a well-established company committed to excellence.Potential for professional growth and development.Work with a dedicated team passionate about providing memorable experiences.If you are passionate about cafe and retail management, have strong supplier relationship skills, and can lead a team to deliver outstanding service, we encourage you to apply.We appreciate all applicants for their interest. Only those selected for an interview will be contacted.#J-18808-Ljbffr