JOB TITLE:Sales Operations LeadLOCATION:Remote / Hybrid - Cape Town would be preferableABOUT HYPERCLEAR TECHNOLOGIES:Our portfolio of industry-leading technology companies provide our clients with a complementary suite of products and services aimed at increasing their performance.Our group clients operate optimally in a managed, secure environment, leveraging their data into a competitive advantage and maximise their productivity – creating the space to unlock human potential.Each division is led by their own Executive and Management team, independent in their operation, aligned in the shared vision and mission of Hyperclear Global Investments and fully focused on client success.PURPOSE OF POSITION:The Sales Operations Leads purpose is to support the Demand Team by managing the processes, tools, and technologies that are used resulting in a more productive and efficient team. This is primarily an operational role, and the Sales Operations Lead is required to utilise his / her knowledge and understanding of overall business and commerce to support the execution of Hyperclear Tech business strategy through the Sales functions, including:Initiate and draft commercial contracts in line with Company standards. Support SMEs with proposal documentation. Identify, mitigate, manage and report potential and existing commercial risks. Report contracted sales revenue. Communicate, negotiate and engage with internal / and or external stakeholders. Maintain overall responsibility for systems, processes, procedures, material and administration relevant to the support function and continuously work to improve these items.This person will need to have excellent project management and interpersonal skills. Experience in working with data and CRM platforms will be an advantage.KEY RESPONSIBILITIES:Commercial Coordination: Coordination of commercial process and critical thinking provided to:Driving out RFP submissions. Delivering outcomes through others and holding them accountable. Support SMEs with proposal drafts by providing appropriate templates/pricing and commercial information. Manage the origination of contracts based on proposals, recommending action to manage potential risks that come from contract type and content. Support rates negotiations, project pricing, profitability analysis and add financial structure and context to sales process. Ensuring process controls are adhered to (approvals, reviews, mandates, etc.) from Lead to Project.Sales Funnel:Responsible for making sure opportunities are moving through the Hyperclear Tech sales funnel smoothly. The individual in this role should be tracking conversion rates through each stage of the funnel, analysing pertinent data so they can make sound recommendations for how to improve the funnel’s performance. Essential that this individual can identify blockers and recommend solutions to improve the process. Streamlining and optimising the sales process: This individual will be responsible for periodically reviewing the sales processes to ensure they are fit for purpose and can scale as the business grows.They will be responsible for proposing and implementing changes to improve efficiencies.Manage sales tools and technologies:The Sales Operations Leads will be responsible for managing existing sales tools and for the sourcing, selection and implementation of sales automation tools as and when needed. They will ensure the demand team has the tools they need to succeed by periodically evaluating usage and capability of the tools.Data Management:Responsible for the management of contact lists, ensure that CRM data is up to date, regularly audit data for consistency, setup automations, and manage custom fields and data for the team.Sales Forecasting:Manage input into CRM and ensure systems are up to date with the latest information that is needed for accurate forecasting. Responsible for forecasting and data analysis that provides valuable insight into the team’s performance.Sales Mandate:Manage the sales mandate process, hold team accountable to requirements and ensure the mandates are well understood.Standards and Documentation:In conjunction with the Head of Demand set up standards and supporting documentation to support overall understanding of what is required by the team thus reducing confusion and increasing speed of adoption of new processes and standards.Knowledge Management:Management of how information is created, collected, stored and access for sales in terms of artefacts, RFP supporting documentation, contract templates, case studies, infographics, etc.KEY REQUIREMENTS:Education/Qualifications:Matric and relevant e.g. tertiary education (B.Com)Experience:At least 5+years of experience ideally in IT or Consulting space Requires substantial commercial acumen Process and operation management are key to this roleBehavioural Competencies / SkillsDeciding and initiating actionPresenting and communicating informationAdhering to principles and valuesWorking with peopleWriting and reportingFollowing instructions and proceduresAdapting and responding to changeEntrepreneurial and commercial thinkingRelating and networkingLearning and researchingCreating and innovatingTechnical Competencies / SkillsApplying expertise and technologyAnalysingPlanning and organizingDelivering results and meeting client expectationsAchieving work goals and objectivesShould you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.#J-18808-Ljbffr