Senior Account Channel Manager - Cape TownAbout us:Euphoria Telecom are the creators and providers of South Africa’s leading business phone and contact centre system. Established in 2010 we have grown our client base to 5000+ happy customers around the country. These include many much-loved household brands including Takealot.com, Yuppiechef, WeFix, VumaTel, WeWork, Just Property, Truth Coffee and Jack Black to name just a few.Come join a dynamic, results driven team and help us realise our vision!About the role:This position primarily focuses on managing and maintaining relationships with channel partners to drive sales and revenue growth. As a senior channel account manager, your primary responsibility is to develop and execute strategic plans to maximise the performance of channel partners and meet sales targets. You will work closely with the partners to understand their business goals, align them with the company’s objectives, and build strong, mutually beneficial relationships. You will be the main point of contact for all escalations from your allocated partners. To excel in this role, a senior channel account manager should possess strong sales and relationship-building skills, excellent communication and negotiation abilities, strategic thinking, and a deep understanding of the company’s products, market, and industry. They should also be highly organised, goal-oriented, and able to multitask effectively while managing multiple channel partner relationships. Overall, a senior channel account manager plays a vital role in driving sales growth through effective channel management, building successful partnerships, and ensuring the company’s products reach the market efficiently and effectively.Sounds interesting? Apply now!What you will do:● Channel Partner Relationship Management: Building and nurturing strong relationships with channel partners, including regular communication, addressing concerns, providing support, and ensuring partner satisfaction.● Sales and Revenue Generation: Collaborating with channel partners to create and execute sales strategies, identifying new business opportunities, and driving revenue growth through effective channel management. Assist your partners with product demonstrations.● Channel Enablement: Providing necessary training, resources, and support to channel partners to enhance their product knowledge, sales capabilities, and overall performance.● Business Planning and Execution: Developing and implementing strategic business plans, setting sales targets, forecasting sales volumes, and monitoring channel partner performance against goals.● Marketing and Promotions: Collaborating with marketing teams to develop channel-specific marketing programs, campaigns, and promotions to increase product visibility and drive demand.● Performance Analysis and Reporting: Tracking and analysing channel partner performance, evaluating sales data, identifying trends, and providing regular reports to management with actionable insights for continuous improvement.● Cross-Functional Collaboration: Working closely with internal teams such as support, marketing, product management, and operations to ensure effective coordination and alignment of channel strategies and activities.● Market and Competitive Analysis: Monitoring market trends, competitive landscape, and industry developments to identify opportunities, risks, and emerging trends that can impact channel partner success.● Prospecting, researching and connecting with new potential partners.Must have for the role: ● Sales and Business Development: Strong sales skills are essential for a senior channel account manager. This includes prospecting, lead generation, negotiation, and closing deals. The ability to identify and capitalise on new business opportunities is crucial for driving revenue growth through channel partners. ● Relationship Building and Management: Building and nurturing relationships with channel partners is at the core of this role. Excellent interpersonal and communication skills are necessary to establish trust, collaboration, and mutual understanding. The ability to influence, motivate, and manage conflict diplomatically is also important. ● Strategic Thinking: A senior channel account manager must think strategically to develop and execute effective channel strategies. This involves analysing market trends, identifying target segments, setting sales goals, and creating plans to achieve them. Strategic thinking helps you align the company’s objectives with the goals of channel partners for mutual success. ● Channel Enablement and Training: Providing training, resources, and support to channel partners is crucial for their success. You should possess the ability to educate partners about product features, benefits, and positioning. Additionally, you should have the skills to train partners on sales techniques, market trends, and competitive differentiators. ● Data Analysis and Reporting: Proficiency in analysing sales data, identifying trends, and deriving actionable insights is valuable. This skill enables you to measure the performance of channel partners, track key performance indicators (KPIs), and provide reports to management. Data-driven decision-making is essential to optimise channel strategies. ● Collaborative and Cross-Functional Skills: As a senior channel account manager, you’ll work with various internal teams such as support, marketing, product management, and operations. Collaboration, teamwork, and effective communication across departments are crucial to align strategies, share knowledge, and ensure smooth execution of channel programs. ● Industry and Market Knowledge: A strong understanding of the industry and market in which your company operates is important. Stay updated on industry trends, competitive landscape, and emerging technologies. This knowledge helps you anticipate market changes, identify opportunities, and position your products effectively within the market. ● Problem Solving and Adaptability: The ability to solve problems and adapt to changing situations is essential. As a senior channel account manager, you’ll face challenges such as addressing partner concerns, resolving conflicts, and navigating through market dynamics. Being flexible, resourceful, and solution-oriented will help you overcome obstacles.● Travel: Must be willing to travel to once a month, nationally.Benefits of working at Euphoria:● Optional Retirement Annuity● Discretionary bonuses● Profit share after 3 years service● Generous leave policies● Regular company events● Smoothies and cappuccinos at the office● Breakfast, lunches and snacks at the officeEuphoria Telecom - Application for Senior Account Channel Manager Name * First Name * Last Name * Email Address * Contact Number * Please provide a brief overview of your career history * (Approximately 300 words) Why would you be interested in a career at Euphoria Telecom? * (Approximately 300 words) Why do you think you will be a good candidate for the role? * (Approximately 300 words) What is your salary expectation should your application be successful? * Have you ever been under performance management or had any disciplinary action taken against you? * Yes No Can you provide an overview of your channel and account management experience? What types of channels have you worked with in the past? * (Approximately 300 words) What strategies have you used to develop and maintain successful relationships with channel partners? * (Approximately 300 words) How do you stay informed about industry trends and changes in the market that may impact channel strategies? * (Approximately 300 words) How do you approach Goal setting and targets for channel partners? * How do you prioritise and manage your time when dealing with multiple channel partners and projects simultaneously? * Are you comfortable to travel at least once a month, around the country to see various partners? *#J-18808-Ljbffr