About the role: We are seeking a highly motivated and experienced Operations Associate to help take our operations to the next level. The successful candidate will be supporting Houst’s operational success in our biggest and most important market. They will work in a team of Operations Associates striving to achieve excellence across all areas of operations, with a view to delighting our guests and hosts with 5-star experiences every time. Key Responsibilities: Scheduling and management of cleaning and maintenance Communication with and performance management of external suppliers, ranging from maintenance providers, linen delivery companies and independent contractors Contribute to the delivery of KPIs Managing inbound requests, scheduling and communicating with cleaners as well as any other operational tasks that support the business Collaborate with internal teams to improve processes and maximise our hosts’ success Previous experience working in an operations team in a fast-paced environment Ability to use Excel or Google Sheets to process data and track information Strong organisational and time management skills, with the ability to prioritise tasks effectively Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders Resourcefulness, initiative, and a proactive approach to overcoming challenges Extreme attention to detail Availability to work UK hours (9 am to 6 pm GMT) five days per week including some weekends An extra day off for your birthday - because who wants to work on their birthday? Laptop - for business use Regular team social events (both in person and virtual) Company-wide recognition of outstanding work Opportunities to innovate At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed. #J-18808-Ljbffr