Red Carnation Hotel CollectionAssistant Wedding and Events CoordinatorforTwelve Apostles Hotel & Spa;Bushmans Kloof Wilderness Reserve and Wellness RetreatJob Purpose:To liaise with all clients, ascertaining their requirements and coordinating as well as successfully executing weddings and events in a timely manner in accordance with the set standard of The Twelve Apostles Hotel and Spa and Bushmans Kloof Reserve and Wellness Retreat, with the intention of ensuring that the highest standard of performance and service is achieved by all relevant parties.Employee Value Proposition:This position offers routine and predictability with opportunities to apply your technical and operational skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist wedding and banquet coordination and operational expertise can be recognised.Organisational Positioning:Department: Food and BeverageReporting to: Wedding and Events ManagerLocation: The Twelve Apostles Hotel and the Bushmans Kloof Wilderness Retreat PremisesMinimum Experience and Qualification Required:Grade 12Hotel, Food and Beverage or Events Diploma2 years Wedding / banqueting reservations and operations experience in a 4* or 5* Hotel.Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel and Sales and CateringSound business acumen/Ability to interpret budgets and Business Reports. PNLs and forecasts.Highly presentableExcellent command of the English language with solid verbal and written communication skillsAble to work flexible hours including weekends and public holidaysAdvantageous Experience and Qualification Desired:Previous Food and Beverage operational experience mandatoryThird European languageKnowledge of OperaKnowledge of MicrosFluency in Xhosa and/or AfrikaansKey Performance Objectives:To be a Red Carnation Hotel Ambassador by:actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all timesowning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliersensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbookcreatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connectionsworking together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to youbeing aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Managerto actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standardsto be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated serviceTo ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing weddings, events and additional services for The Twelve Apostles Hotel and Bushmans Kloof Wilderness ReserveTo process all enquiries timeously and efficientlyTo ensure harmonious relationships exist with other departments, suppliers and hotel management by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles and Bushmans Kloof Wilderness ReserveTo maximize revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH StandardsTo ensure the accuracy of all reservation to ensure an exceptional guest experienceTo liaise with clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of their wedding function.To be present on the day of event, coordinating all setups and preparations, overseeing all of the couple’s and family’s needs leading up to and on the wedding day as well as assisting the Banqueting Manager where needed.Responsible to operate within the policies and procedures.To update and maintain the enquiry report and conversion statistical reportTo assume the duties of the Hotel Wedding Coordinator in his/her absenceTo ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing wedding and events or additional services for The Twelve Apostles Hotel and Bushmans Kloof Wilderness ReserveTo process all enquiries timeously and efficientlyTo ensure harmonious relationships exist with other departments, suppliers and hotel management by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles and Bushmans Kloof Wilderness ReserveTo maximise revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH StandardsCommunicating with vendors to confirm logistics and review contractsCompleting a final checkup on the venues for the ceremony and receptionMeeting with the couple a few weeks before the weddingAddressing any overlooked detailsManaging the RehearsalsCreating a comprehensive timeline and floor plansTo ensure the accuracy of all reservation to ensure an exceptional guest experienceTo liaise with clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of their wedding function.To be present on the day of event, coordinating all setups and preparations, overseeing all of the couple’s and family’s needs leading up to and on the wedding / event day as well as assisting the Banqueting Manager where needed.Prepare and present financial and operational reports as required by the business needsAccurate account management;To update and maintain the enquiry report and conversion statistical reportTo assume the duties of departmental head member in his/her absence. Including attending all meetings and online callsTo assist HOD and F&B Manager with COE when directedAssume position of leadership and support to the banqueting and events managerSigned at Cape Town this day of 2022._________________________(For and on behalf of the Company)I HEREBY CONFIRM THAT I HAVE READ, UNDERSTAND AND ACCEPT THE BEHAVIOURAL AND PERFORMANCE REQUIREMENTS OF THE POSITION AS SET OUT ABOVE.Signed at ................................ this .......... day of .................................... 2022_________________________(Employee)Job Type: Full-timeAbility to commute/relocate:Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)Experience:weddings: 2 years (Preferred)Application Deadline: 2023/08/16#J-18808-Ljbffr