These jobs were popular with other job seekers Drake Personnel (SA) Pty Ltd - Cape Town Drake Personnel (SA) Pty Ltd - Cape Town The purpose of an Infrastructure Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with other teams within the organization. The infrastructure team lead's role may include a variety of responsibilities, such as managing the deployment of new technology, monitoring the performance, coordinating upgrades and maintenance, and ensuring that security protocols are in place and being followed. They may also be responsible for managing the team's resources, and timelines. This will entail managing resources in the Northern Cape and George.FORMAL EDUCATION:Grade 12IT Qualification/Diploma/DegreeEXPERIENCE:5 - 7 years IT related experience.Understanding of Service Level AgreementsCustomer Service ManagementTECHNICAL / LEGAL CERTIFICATION:CompTIA A+ CompTIA N+CompTia S+ITIL v3/4 Foundation Certification (advantageous) OTHER REQUIREMENTS:Valid Drivers LicenceReliable vehicleClear Criminal RecordRESPONSIBILITIES:Management of Field Service StaffFinancial management in line with budgetary requirements Ensure team adherence to processes and policies Management of all assigned assets (team)  Logistical management - Field service component Manage Leave Quota (team) Achieve productivity targets as set out in KPIs Facilitate team meetings at branch level Continuous learning through OEM certification and relevant training offerings FINANCIAL PERSPECTIVE Maintain acceptable billability ratio  Responsible for application and maintenance of assigned equipment Manage operational expenses Keep accurate record of related items (cell phone, over time, etc.) Manage and control boot-stockMaintain an area set aside for stockReceive and perform initial inspectionsResponsible for safety of stock in areaEnsure the warranty repair claims are processedCUSTOMER PERSPECTIVEEnsure adherence to contractual deliverablesOversee the delivery and quality of operational services as per contractOversee the build, testing and deployment of quality services and service components. Guide technical team to meet requirements through resource/task guidance and domain knowledge transferAssess and mitigate risk, identify critical service and system dependencies and define/implement appropriate countermeasures. Proactively escalate unresolved issues to stakeholdersINTERNAL PERSPECTIVETechnical solution planning, testing and deploymentInterpret requirements and transforming into technical solutions and documentationPerform roll-out planning including method of deployment. Oversee technical solution build and configuration Ensure overall unit testing occurs. Define and report on outstanding known errors and workarounds. Contribute towards technical solution communication and training. Oversee technical solution distribution and installation "Provide technical and application guidance and support throughout the deployment process, including known errors and workaroundsEarly life supportCoordinate initial support in response to incidents and events detected within a new or changed technical solutionProcess conformanceScan and audit environment to ensure conformance to processes and standardsSecond line support environment improvement and maintenanceMonitor environment and recommend/action improvements. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customersOversee and provide input into Gijima's Way of Work around technical environmentEnsure that technical and operational documentation is up to date and properly utilisedSKILLSLeadershipCommunicationTime ManagementDelegationEmpathyAccountabilityThese jobs were popular with other job seekers Drake Personnel (SA) Pty Ltd - Cape Town#J-18808-Ljbffr