About us Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years. Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace our values and live them every day. Our commitment to Equity, Diversity&Inclusion Together we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process. Our commitment to People, Places&Planet Our People, Places&Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us. Overview: Join Exodus Adventure Travel as a Data Analyst focused on Customer Experience. In this role, you will support the Customer Experience Director and the wider management team by providing regular reports and insights into all aspects of customer experience. Your work will help drive improvements in our services, products, and processes. Key Responsibilities: Data Management and Analysis: Act as the product owner for Qualtrics XM, our primary tool for customer insights, this includes regular customer interactions throughout our customer journey to gain insights for our business. Utilise secondary data sources such as telephony reports, CRM data, third-party and internal web review platforms, and various business trackers and spreadsheets to gather comprehensive insights. Reporting and Insights: Develop and maintain a schedule for reactive, monthly, and quarterly meetings to present findings and recommendations. Prepare detailed presentations and reports in collaboration with team leaders and the Customer Experience Director. Log and monitor all agreed actions, ensuring follow-up and implementation. Compile ad-hoc data packs to address specific issues as they arise. Support projects that require data analytics expertise. Key Skills and Competencies: Proficiency in managing software platforms, particularly Qualtrics. Strong abilities in data validation and extracting meaningful insights. Expertise in preparing engaging and informative presentations for team engagement. Highly inquisitive, analytical, and detail-oriented mindset. Ability to challenge assumptions and contribute to continuous improvement efforts. Desired Attributes: A proactive approach to identifying areas for improvement. Excellent communication skills for sharing insights and recommendations with stakeholders. Strong organisational skills to manage multiple data sources and reporting schedules effectively. Ability to work collaboratively with cross-functional teams to drive customer experience enhanceme We pride ourselves on being travel authorities. Being responsible for the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more. We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to inspiring change through growing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. #LI-HYBRID #LI-AC1 #J-18808-Ljbffr