Are you someone that enjoys the complexities of technical engineering? Then you will thrive in our dynamic environment. If you are keen to be part of the elevating TEAM, then read on:TasksYour responsibilities includes managing the day-to-day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town. Administers and maintains the company’s IT infrastructure and manages all telephone changes. Responsible and maintains information’s of purchases for the assets registry. Implements network security at levels set by corporate standards. Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders. Manages troubleshooting, system backups, archiving, disaster recovery and provides expert support when necessary while identifying and motivating opportunities for improvements. Manage IT suppliers and SLA Identifies opportunities for improvement and makes constructive suggestions for change. Requirements Degree in a relevant discipline or other equivalent tertiary qualification or relevant work experience. 5 years experience in senior IT role (preferably in the contact service centre industry: in-house centre within airline industry or international customer care outsourcing provider) advantageous. MCSE, CCNA certificate and ITIL qualification required. Advanced knowledge of the following Systems required: Windows 2003 and 2008 Server, Cisco Systems, VMware, Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM). Advanced knowledge of the following Networking concepts: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, MPLS. Excellent MS Office package skills. Web Technologies would be advantageous. Well-developed knowledge of Telephony applications and concepts. Well-developed knowledge on the Genesys Suite of products an advantage. Proven track record of organisational and planning skills essential. About Global Telesales (Pty) Ltd. We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.#J-18808-Ljbffr