Job Description: To provide technical assistance and support to end-users in a desktop computing environment. Education&Experience: A degree in Information Technology or related field is a plus. 3 - 5 years’ experience with Technical IT environment. CompTIA A+, Familiarity with Mac OS and Linux is a plus. Proven experience in desktop support or a related role. Strong knowledge of Office365, Microsoft Windows and Office Suite. Excellent troubleshooting and problem-solving skills. Code 8 driver’s Licence. Responsibilities: Provide timely and effective technical assistance to end-users via phone, email, or in person. Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals, and mobile devices. Install, configure, and upgrade operating systems, software applications, and hardware components. Conduct routine maintenance and repairs on desktops, laptops, and associated equipment. Replace or upgrade components, such as RAM, hard drives, and graphics cards, as necessary. Install, update, and maintain software applications and operating systems. Assist users in software installation, configuration, and troubleshooting. Train end-users on basic software and hardware usage. Create and update user manuals and documentation. Provide remote support to off-site or remote employees. Maintain an inventory of IT assets, including desktops, laptops, peripherals, and software licences. Ensure accurate record-keeping and asset tracking. Enforce IT security policies and best practices to safeguard data and systems. Assist with security updates and patches. Communicate with third-party vendors for technical support when needed. Competencies: Customer-oriented with outstanding interpersonal and communication skills. Ability to work both independently and as part of a team. Strong time management and organizational abilities. Excellent written and verbal communication skills. #J-18808-Ljbffr