These jobs were popular with other job seekers Provide and maintain end user desktop&peripheral support to our various clients including merchant support, installations and maintenance Duties&Responsibilities End user support - Resolve logged incidents as per client contract Deliver customer service - Communicate, dress and display positive attitude Quality incident resolution - Ensure incident is resolved on first contact Compliance to pending rules - Ensure compliance to pending rules is followed Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards Preventative maintenance - Identifies possible risks and reports to Team Lead Deploy, Monitor, Repair, Support and Manage Desktop&Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes Setup desktop computers and peripherals and test network connections, install software for various applications and programs Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Test alternative pathways until you resolve an issue Customize desktop applications to meet Gijima standards Test computers to ensure proper functioning of computer systems. Adhere to policies as per corporate manuals and directives. Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT Comply to Company processes/policies Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave, logbooks, IPad, Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD, vehicle, stock Required to do Standby on a regular basis Desired Experience&Qualification FORMAL EDUCATION: Grade 12 IT Certification/Diploma/Degree EXPERIENCE: 4-7 years’ experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION: IT Diploma/certificate CompTIA A+ CompTIA N+ ITIL v3/4 Foundation Certification (advantageous) MCSE (advantageous) OTHER REQUIREMENTS : Valid Drivers License. Clear Criminal Recors Ability to work productively with minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Understanding of tools and grasping new technology needed to complete repairs These jobs were popular with other job seekers #J-18808-Ljbffr