IT Service Desk Analyst needed in East London Paying £19.95 per hr ref 1269403 Full time hours on a temporarybasis Ensure that incident requests are handled according to agreed procedures and, for unresolved incidents, provide an effective interface between users and service providers supplying all necessary diagnostic information Register and categorise incidents, making initial diagnosis of any problems and advising of known solutions where applicable, or promptly allocating to other service areas as appropriate to enable speedy resolution. Use sound judgement to set priority for resolution, monitor progress and apply escalation procedures for unresolved incidents, ensuring that documentation of supported components is available and accessible to all who need to use it. Resolve more complex incidents and user problems taking ownership and being accountable for satisfactory resolution. If you are interested in the role, please email your CV toverity@essentialemploy.co.ukquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared#J-18808-Ljbffr