Housing Options and Assessment Officer to work remotely Paying £17.81 per hr ref OR163 Full time hours on a temporary basis To provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017 Customer / stakeholder expectations are managed in relation to what can be delivered. Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers Ability to communicate effectively to a broad range of stakeholders Ability to draft and write complex correspondence and reports High level of IT skills working with a data base and software applications to produce letters and reports effectively Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents Up-to-date detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers. Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports.Procedures are adhered to and all information is correctly recorded and processed. Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area Maintain information systems which support the specialist area. Contribute to the development of these systems. Competent in the use of JIGSAW, Northgate (NEC) and all related ICT systems If you are interested in the role, please email your CV toverity@essentialemploy.co.ukquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared #J-18808-Ljbffr