Overview:An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.Minimum requirements:Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related3+ years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services3+years’ experience managing large teamsKnowledge / exposure in Industrial RelationsOverview of responsibilities:Effective management of external service providersEffective quality systems managementEffective financial managementEffective people managementDetailed responsibilitiesEffective management of external service providers through:Identifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetingsEffective quality systems management through:Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Preparing for and participate in various auditsConduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)Effective Financial Management through:Participating in budgeting process and monitor performance against budgetPlanning, agreeing and implementing *** expenditure with hospital managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsEffective people management through:Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibilityRecruiting, retaining, motivating and developing staff according to the organisation’s people policies and practicesEffective facilities management through:Ensuring the hospital facility is always in a clean and in habitual stateParticipating in building hand-over projects to ensure additional soft services are procured timeously where applicableCompetencies:ResilienceEthical behaviourLeading by exampleExcellence orientatedCustomer responsivenessProblem-solving, analysis and judgementMotivating, influencing and developing people#J-18808-Ljbffr