Roles and Responsibilities:Provide first-line support to all SyNCH users.Allocation of tickets to all queries logged.Identify, classify, prioritise, and escalate queries to relevant stakeholders.Provide regular updates on the status of all logged queries.Closing of all resolved tickets.Reporting trends identified to the District, Provincial and National Department of Health and other health officials.Audit queries response.Requirements: Qualifications: the minimum requirement is a Certificate in Information Communication Technology (NQF level 5)More than 3 years in call centre and information system implementationSyNCH experience will be an advantage and preference