Coppermills - East London - E17 7HE, Woodford - E17 3PR Job title Field Operations Manager Ref 37758 Division Ops, CD, Eng & Asset Location Coppermills - East London - E17 7HE, Woodford - E17 3PR Contract type Permanent Full/Part-time Full-time Hours 36 Hours Monday-Friday plus the Potential inclusion onto a on standby rota for which you will receive additional payment Salary Offering up to £45,000 per annum depending on your level of experience plus car allowance Job grade B Closing date 31/05/2024 We currently have an exciting opportunity for a career-minded individual to join our Water Networks and Leakage team as the Operations Manager.As the successful candidate, your role will be to manage a frontline workforce. It is a wide-ranging role, with each day different from the last, posing unique challenges. Your role involves ensuring your team works safely to stringent H&S standards and delivers excellent customer service. You will develop strong working relationships with key stakeholders across the business including the planning teams, key contractors, and other external stakeholders.This exciting position is a mixture of office and fieldwork, the percentage split based on changing business needs and challenges (average 80/20 split).Base Location: Woodford (PS) - E17 4AJ or Coppermills E17 7HE subject to your location.Working Pattern or hours: 36 hours Monday- Friday Plus the Potential inclusion onto an out-of-hours Rota for which you will receive additional payment.What you’ll be doing as the Field Operations ManagerPerformance managing a field operations team to deliver operational performance and customer service targets.Monitor and drive performance against key metrics to make sure all work is responded to in a timely fashion.Lead and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing the PDR process and creating individual development training plans.Promote a culture of engagement and motivation within the team.Conduct regular site visits to assess the quality of work being completed by your team.Take team responsibility for safe working practices which comply with company procedures.Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.We’re looking for you to:Knowledge and understanding of the clean water network would be desirable but not essential as you will be working on the network as well as managing the team.Leading, developing and performance managing field-based operatives.Formal leadership and management qualifications are desirable (but not essential).Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation.You will be fully competent in the use of Microsoft Office as well as planning and reporting software.Previous experience of liaising with internal and external stakeholders is also highly regarded.What’s in it for you?Competitive salary of £45,000 per annum depending on your level of experience plus car allowance.Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.Personal Medical Assessments – Open to all once a year.Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.Who are we?At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?Working at Thames WaterAt Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.#J-18808-Ljbffr