What will you do? As a Senior Technical Warranty Administrator , you will provide technical support for claims processing via telephone and internet for internal and external clients. Key Responsibilities: - Processing of warranty claims. - Provides support for warranty data analysis. - Technically review and input paper and electronic warranty claims - Notice and communicate developing trends - Communicate/ enforce warranty policies, both internally and externally - Handle communications timely and effectively - Other duties/projects as assigned - Keep detailed records - Review warranty documentation for the purpose of validating dealer warranty claims. - Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer - submitted warranty claims. - Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor - Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service. - Escalate unresolved issues to Warranty What does it take to be a part of our team? - Detail Oriented – Agents must be able to focus on the details of the conversation or written form in order to identify and isolate the real issue. - Organizational skills - Agents must be able to handle multiple tasks at once while attending to the customer’s needs. - Flexibility - Should be able to help various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times. - Friendly - Project a warm and friendly image, consistently maintain a positive demeanor. - Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service. - Effective Communication Skills - Strong communication skills, listening to the caller, digesting the information , and effectively conveying a solution quickly and efficiently. - Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work. - Solutions oriented - Must be able to find workable solutions for problems they might face. Education and Experience Minimum Requirements: Personal Attributes: Matric qualification or higher Skills: MS excel; Power point; and word. Must have experience of at least 5 years in similar role as a Warranty Administrator Be able to work independently Team Player Confident and proactive approach – anticipates issues and requirements Computer Skills - Working knowledge of MS Office/Outlook, Internet Explorer navigation - Preferred knowledge of Adnet, EPC, QAD, Autocar warranty system, Team Center What do we offer in benefits? The company provided a market related salary with benefits ( i.e. Medical aid contribution, Retirement Annuity contributions , Group life and Group risk benefits ) #J-18808-Ljbffr