Job Description: The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever. [ads1] Job Responsibilities: Ensure quality, friendly, consistent interaction when dealing with customers. Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s. Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved. Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence. Effectively respond to all requests and queries from customers. Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures. Job Requirements: 2-3 years customer care experience. Grade 12. Excellent communication skills in English (Written&verbal). Knowledge of online purchase Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations. Job Details: Company: Mr Price Group Vacancy Type: Full Time Job Location: Durban Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr