Job Description:To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.(ads1)Job Responsibilities:Achieving and exceeding key performance metrics relating to service deliveryKeeping up to date with product changes and benefits to ensure that all key stakeholders are accurately servicedDealing with multiple interactionsConfirming benefits according to set protocols and funding rulesServicing key stakeholders in a customer centric way to ensure that we live by our service principlesServicing all key stakeholders telephonically and via other servicing channels until the query has been resolvedKeeping abreast of continuous process, product updates and digital toolsAccurately obtaining and capturing information to confirm correct fundingConsistently utilizing all servicing tools availableContinuously staying abreast of all digital servicing tools within the business and ensuringthat the functionality is fully understoodJob Requirements:Customer CentricTime ManagementKnowledge of Anatomy and PhysiologyAt least 6 months working experience in a customer services or clinical environmentSouth African accredited Clinical QualificationMatricJob Details:Company:Discovery LimitedVacancy Type:Full TimeJob Location:DurbanApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr